Returns & Exchanges
At Mother Earth Baby and Curious Kidz Toys, we want you to be completely satisfied with your purchase of eco-friendly baby gear and educational toys. If you are not happy with your order, you may return unused items in their original packaging within 30 days for a full refund or exchange.
Initiate Your Return
Contact our customer support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization (RA) number.
Prepare the Package
Securely pack the items in their original, unopened packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our main distribution center in New York.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing